Returns and Exchanges
*We want you to be completely satisfied with your purchase. If you are not pleased with your merchandise for any reason, you may return the product. We accept returns for refund or exchange for all regular priced items.
*All sale items are non-refundable & non-exchangeable.
*For energetic reasons, we will not accept merchandise that has been worn, used, altered or damaged.
*Shipping and handling are not covered and are the responsibility of the sender. However if you were sent the wrong item, we will cover the cost of shipping to have it sent back to us.
*All refunds will be processed in the same manner as the order was paid. Once we have received your return shipment please allow 15 business days for us to fully process your return.
We accept returns of our products with the following conditions:
- Returns must be made within fifteen (15) days from the delivery date.
- All merchandise must be unwashed, unworn or unused, unaltered.
- All hangtags must be attached to the product and proof of payment must accompany the return.
- All products are subject to inspection.
- Outgoing shipping charges are not refunded.
Om Prakash & Sons does not cover customs, duty, import charges or fees for returns. The purchaser is responsible for all such charges.
If you need to return an item purchased, please write to us at firstname.lastname@example.org
Please also briefly describe the issue and list items you are returning. We will provide you with a mailing address. Please pack all items being returned securely in the original packaging if possible.